Conflict Resolution: Turning Tension Into Transformation
Conflict at work is inevitable—but it doesn’t have to be destructive.
The Conflict Resolution series equips leaders and teams with practical tools to navigate disagreements with clarity, empathy, and confidence. From everyday tensions to high-stakes conversations, these workshops will help you turn conflict into an opportunity for collaboration, growth, and stronger relationships.
Grounded in insights from experts like Douglas Stone, William Ury, and Kim Scott, this series offers actionable strategies, real-world scenarios, and hands-on practice to help you manage emotions, find common ground, and lead with authority and compassion.
Whether you're addressing small conflicts or mastering tough conversations, you’ll leave ready to transform tension into trust and results.
2 levels available as well as an abridged “power hour” optionconflict resolution: LEVEL 1The Essentials Of Resolving Conflict
Finding Common Ground in the Workplace
Conflict in the workplace is inevitable—but it doesn’t have to derail relationships or productivity.
This foundational workshop introduces participants to the key principles of conflict resolution, helping them navigate disagreements with confidence and clarity. Drawing from the groundbreaking work of Douglas Stone, Bruce Patton, and Sheila Heen (Difficult Conversations), as well as Amy Gallo’s insights on workplace dynamics, and Kim Scott’s work on Radical Candor, this session provides participants with tools to identify the root causes of conflict, manage emotions, and find win-win solutions. Through interactive role-playing, guided discussions, and reflective exercises, participants will practice turning tension into opportunities for growth and collaboration. Participants will leave knowing that confrontation is just a conversation starter.
Outcomes:
Understand the underlying causes of workplace conflict and how to address them.
Learn how to separate people from problems to reduce defensiveness.
Develop skills to communicate with clarity and empathy during disagreements.
Gain tools to navigate emotionally charged situations with confidence.
Build a framework for resolving conflicts constructively and collaboratively.
Soft Skills Developed:
Active listening and empathy
Emotional regulation during conflict
Clear, non-defensive communication
Problem-solving and negotiation
Fostering mutual understanding
Workshop Length: 2-3 hours
conflict resolution: LEVEL 2Mastering Difficult Conversations
Turning Tension into Opportunity
Difficult conversations are often the most important ones, yet they can feel overwhelming or even avoidable.
This advanced workshop takes conflict resolution to the next level by focusing on how to handle high-stakes or emotionally charged discussions with skill and poise. Informed by the work of William Ury (Getting to Yes), Susan S. Raines (Conflict Management for Managers), and Talia Fox’s leadership strategies, this session equips participants with advanced techniques to de-escalate conflict, uncover hidden interests, and foster meaningful dialogue. Using real-world scenarios and hands-on practice, participants will leave with the confidence to lead challenging conversations that strengthen relationships and drive results.
Outcomes:
Master the art of reframing conflict as an opportunity for collaboration and growth.
Gain advanced tools for uncovering underlying interests and finding common ground.
Learn techniques to de-escalate tension and manage emotional triggers.
Build confidence in addressing difficult topics with authority and compassion.
Develop a personalized action plan to navigate future challenging conversations effectively.
Soft Skills Developed:
Advanced negotiation and mediation skills
Emotional intelligence under pressure
Strategic reframing and perspective-taking
Courageous and empathetic leadership
Building long-term solutions through dialogue
Workshop Length: 2-3 hours
conflict resolution: Power HourConversations That Count
A Taste of Conflict Resolution and Mastering Difficult Dialogues
Let’s face it: workplace conflict and tough conversations are part of the job—but they don’t have to leave everyone feeling drained or defensive.
In this engaging 60-minute workshop, we’ll explore the essentials of turning tension into productive dialogue. Inspired by the work of Douglas Stone, Sheila Heen, and William Ury, this session is packed with practical tips and insights to help you navigate conflict with confidence and compassion.
You’ll learn simple, actionable strategies to manage emotions, communicate clearly, and find common ground—even in the most challenging conversations. It’s quick, it’s interactive, and it’s the perfect introduction to building stronger, more collaborative relationships at work.
Outcomes:
Understand the basics of resolving workplace conflict with clarity and respect.
Learn quick techniques to keep your cool and respond thoughtfully during tough conversations.
Explore how to communicate with empathy while staying focused on solutions.
Get inspired to approach conflict as an opportunity for growth, not a roadblock.
Soft Skills Developed:
Active listening
Emotional regulation
Clear and constructive communication
Workshop Length: 1 hour